Over the last eight years, Kopfrausch has been on an amazing journey to provide people without hair with the support and headwear and wig accessories they deserve. Our story is one of constant growth and learning, but today we want to tell you about one of our most exciting developments - our transformation from physical stores in Switzerland and Germany to a thriving online oasis.
The Challenges of the Pandemic
The Covid-19 pandemic presented us with unforeseen challenges. As a company that specializes primarily in the needs of high-risk patients, it was impossible to maintain operations in stores while the world remained in isolation. But Kopfrausch took on this challenge and emerged from the crisis stronger.
The birth of our new online shop
Our online presence has evolved and we have created a new online store that is not only more user-friendly but also more advice-intensive. We understand that personal advice is invaluable for many of our customers, which is why we have set up an advice hotline that is available Monday to Friday from 9am to 12pm. Our team is on hand to answer any questions you may have and help you choose the perfect headwear.
Change as an Opportunity
Closing our stores on December 23, 2021 was not a departure from personal connection with our customers, but a necessary step to continue our mission in this new era. This decision allows us to focus our resources and passion on providing you with an even better service online.
Our Mission and Commitment
Our mission remains the same: we are here to help patients. Our new online store offers even more ways to find the perfect product using our consultation filters. At Kopfrausch, our commitment to our customers is stronger than ever.
Thanks to our supporters
We would like to thank each and every one of you who has accompanied us on our journey. Kopfrausch is and remains a company by those affected for those affected, run with a lot of heart ❤️.
Conclusion
Our journey from brick-and-mortar stores to online oasis has been challenging but necessary. We are proud to continue to support our customers and look forward to serving you even better in our new online store. Your needs are our top priority and our mission to help people without hair is what drives us. Thank you for being part of our journey!
